Return conditions:
- Return requests can only be made within 7 days of receipt of the goods.
- Items must be in original packaging, unused, unopened, and in good condition.
- When returning items, please include the original order number and proof of purchase.
Exchange conditions:
- Exchange requests can only be made within 7 days after receiving the goods.
- Items must be in original packaging, unused, unopened, and in good condition.
- When exchanging an item, please include the original order number, proof of purchase and detailed reason for the exchange.
Situations in which returns or exchanges are not accepted:
- Goods that have been used or opened.
- Return and exchange applications submitted beyond the specified time.
- Specially customized or personalized products (unless there is a quality problem with the product itself).
Return and exchange process:
- Please contact our customer service team and provide relevant information and photo evidence before making a return or exchange request.
- Our customer service team will contact you as soon as possible after receiving your application to verify the situation and arrange a refund or exchange for you.
- Returned goods need to be sent back to the designated address after our confirmation, and the shipping cost is borne by you.
Refund method:
- If you apply for a return, we will return the refund amount to you according to the original method of payment after we receive the returned goods and confirm that they are correct.
- If you apply for an exchange, we will immediately arrange delivery of the new product for you after receiving the exchange product and confirming that it is correct.
- We will do our best to ensure that your shopping experience is pleasant and smooth, and we will provide you with a satisfactory solution as soon as possible when handling returns and exchanges.
If you have any questions about the return or exchange process or other matters, please feel free to contact our customer service team:Info@cupidgarden.com. Thank you for your understanding and support!
Note: We reserve the right to adjust the return and exchange terms based on actual circumstances.